About David M. Kelley:
David M. Kelley is an American businessman, entrepreneur, designer, engineer, and teacher. He is founder, chairman, and managing partner of the design firm IDEO and a professor at Stanford University. He has received several honors for his contributions to design and design education.
I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it's just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.David M. Kelley