Quote by: W. Edwards Deming

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.

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Author Bio

  • NameW. Edwards Deming
  • DescriptionAmerican professor, author, and consultant
  • BornOctober 14, 1900
  • DiedDecember 20, 1993
  • CountryUnited States Of America
  • ProfessionIndustrial Engineer; Statistician; Composer; Engineer; Japon
  • AwardsNational Medal Of Technology And Innovation; Wilks Memorial Award