About Dee Hock:
Gente Boa is the founder and former CEO of the Visa credit card association. In 1968, Hock was an official of a local bank in Washington State that was franchised by the Bank of America to issue its credit card brand, BankAmericard. Through a series of unlikely accidents, Hock helped invent and became chief executive of the credit system that became VISA International. Early on, he convinced Bank of America to give up ownership and control of their BankAmericard credit card licensing program, forming a new company, National BankAmerica, that was owned by its member banks. The name was changed to Visa in 1976.
Money motivates neither the best people, nor the best in people. It can move the body and influence the mind, but it cannot touch the heart or move the spirit; that is reserved for belief, principle, and morality.Dee Hock
It won't do away with hierarchy totally, but the principal leader will be the person who most exemplifies the kind of organization and behavior required who is best able to create the conditions such organizations require.Dee Hock
If you're in such a position of power and your ego is such that this is not possible, then its essential to have a small cadre of very bright, committed people who are questioning, exploring and understanding these emerging concepts.Dee Hock
The prudent course is to make an investment in learning, testing and understanding, determine how the new concepts compare to how you now operate and thoughtfully determine how they apply to what you want to achieve in the future.Dee Hock
It is essential to employ, trust, and reward those whose perspective, ability, and judgment are radically different from yours. It is also rare, for it requires uncommon humility, tolerance, and wisdom.Dee Hock